COVID-19
We have put into place all security and hygiene measures required by the health protocol established by the Government.
In order to keep offering the best service possible while maintaining our guests’ and staff’s security, the measures below could be amended depending on the recommendations of the Government.
See below a few examples of our top measures for the reopening:
HEALTH CERTIFICATE
Upon your arrival, our team will ask you whether you have a Health Certificate to access our Bar (indoor area and terrace) as well as our Wellness area. If you have one, we will give you a voucher with a green tick. This voucher will allow you to go to our Bar and Wellness area. If you do not have a valid Health Certificate, we are sorry to announce that according to the Decree of August 9th, 2021 the access to these areas will be denied.
Please note that the access to the rooms and breakfast area are not concerned by the Drecree.
POINT OF CONTACT
An official point of contact will be nominated to make sure all procedures are well applied.
TRAINING
Hygiene and security training for our whole team.
BARRIER GESTURES
Respect of barrier gestures and social distancing.
Mandatory masks for staff and customers in public areas.
Hand sanitizer available in common areas.
INFORMATION
Preventive actions and displays in the hotel.
CLEANING
Reinforced and regular disinfection of all common areas (lift buttons, handrail, switches…).
Cleaning of bedrooms and bathrooms with disinfection products recommended by competent authorities.
SERVICE
Wellness area access upon reservation only (fitness, sauna and hammam).
Online check-in available before staying to reduce your time at the reception.
Invoice available by email during your stay and payment online.
A/C switched off in every room (turning it on possible upon request).
Reduced breakfast service.
FLEXIBILITY
Book peacefully : our rates can be cancelled or modified until noon the day of arrival for reservations booked on our official website or by phone or email (24h for reservations via a partner).
PARTNERS
Our bed linen supplier has committed itself to respect disinfection requirements.